[SOLVED] Sm_AgentApi_Init Failed. ff ff ff ff

Error added: 2014-06-17T10:58:46Z

0 people waiting for the answer...

1 answers found.

Answer 2253 (33.333332% helpful)

Probably lots of reasons for this generic message.  In our case, it was a SiteMinder R12 web agent that had been registered with the wrong policy server--an R6 server.  The R6 policy server could not negotiate the connection request from the R12 agent, so the agent threw this error when it couldn't initialize.  Policy servers are backward compatible (R12 ps accepts connections from R12 or R6 agents), but the reverse is not true.  When this agent was registered with the correct R12 policy server, it came up fine.

Add an answer/solution

If you know the answer, please add your own solution below.
If you don't know, but find out later, please come back and share your answer - there will be other people struggling with this too.

Please enter 61948 here

If you want to be notified via email when this is solved, enter your email address here: